From Corporate Careers to Kitchen Studio Business Owners

Avesh & Susan Vather – Kitchen Studio Nelson & West Auckland

Avesh and Susan Vather’s journey into franchise ownership began with a desire for balance. Having built successful careers in banking and payments, they realised that corporate life often demanded long hours and extensive travel. When they were expecting their second child, they took a step back to reassess their priorities. Business ownership emerged as an exciting opportunity—one that offered financial security, personal fulfilment, and a structured yet independent career path.

In 2016, the Vathers took over the Kitchen Studio Nelson franchise. Their passion for delivering quality kitchen solutions, combined with their business acumen, propelled them to success. Eight years later, in November 2024, they expanded their reach by acquiring the West Auckland franchise. The decision was driven by their proven success in Nelson and a keen interest in applying their expertise to a new market.

Why Kitchen Studio?

For the Vathers, Kitchen Studio stood out as the perfect franchise opportunity. With a strong reputation, decades of industry expertise, and a robust support system, it aligned well with their vision. Beyond business viability, the ability to transform spaces and enhance people’s homes was particularly appealing. Kitchen renovations are not just about aesthetics; they add functionality, lifestyle improvements, and property value. The couple saw an opportunity to make a tangible difference in their customers’ lives while building a thriving business.

Leveraging a Strong Professional Background

Avesh’s background in the payments industry equipped him with a unique skill set. As a Product Manager turned business leader, he developed expertise in strategic planning, team leadership, and operational execution. These skills translated seamlessly into franchise ownership, enabling him to manage business growth effectively.

Susan, with her experience in banking, brought strong financial oversight to the business, ensuring efficient operations and long-term stability. Their combined strengths created a solid foundation for success in the highly competitive kitchen design industry.

The Role of a Franchise Owner

Running a Kitchen Studio franchise is a dynamic and hands-on role. The Vathers’ daily responsibilities encompass multiple aspects of business management, including:

• Mentoring and developing their team of designers to enhance their skills and sales performance.
• Overseeing operations to ensure seamless order processing, delivery, and installation.
• Engaging with suppliers to secure high-quality products and stay informed about industry trends.
• Managing marketing efforts to grow brand awareness and attract new customers.
• Handling financial management, ensuring timely invoicing and supplier payments.
• Exploring opportunities for business growth and customer engagement strategies.

Their daily routine involves checking in with their team, reviewing ongoing projects, assisting with design plans, overseeing installations, and collaborating with suppliers. They also work closely with Kitchen Studio’s national support office to stay ahead of market trends and business innovations.

The Rewards of Franchise Ownership

For Avesh and Susan, the most fulfilling aspect of their business is witnessing both their clients and team achieve success. Seeing a client delighted with their newly designed kitchen and knowing they have contributed to improving their home is incredibly rewarding. Equally, helping their team grow professionally and reach their potential is a major source of satisfaction.

Defining Success

To the Vathers, success goes beyond financial performance. While profitability is essential, they measure success by the sustainability of their business, the satisfaction of their clients, and the growth of their team. Positive customer reviews, referrals, and a motivated workforce are key indicators of their achievements. Their long-term vision is to create a business that is not only profitable but also a great place to work—where employees take pride in their contributions and clients actively seek out their expertise.

Milestones and Achievements

One of their proudest moments came when they won ‘Franchise of the Year’ in Nelson. This recognition validated their hard work, dedication, and commitment to excellence. As they now expand into West Auckland, their goal is to replicate that success, setting new benchmarks for performance and customer satisfaction within the Kitchen Studio network.

Key Attributes for a Successful Franchise Owner

According to Avesh and Susan, the following attributes are essential for success as a Kitchen Studio franchise owner:

• Strong leadership & team management: Effectively leading a diverse team of designers and operational staff.
• Adaptability & product knowledge: Keeping up with industry trends and innovations to meet customer needs.
• Commitment to staff development: Investing in the growth and success of employees.
• Strategic thinking: Identifying opportunities for business growth and implementing effective marketing strategies.
• Problem-solving & resilience: Managing challenges that arise during complex renovation projects with a solutions-focused approach.

Advice for Aspiring Franchise Owners

For those considering a Kitchen Studio franchise, the Vathers emphasize the importance of passion, commitment, and a willingness to learn. The business offers a unique blend of financial rewards and personal fulfilment, especially for those who enjoy working with people and making a tangible impact on their homes.

Kitchen Studio provides excellent support, from experienced franchise owners willing to share their insights to a dedicated national support office ensuring sustainable growth. With the right mindset and effort, franchisees can build a thriving business while delivering high-quality kitchen solutions that truly enhance people’s lives.

As the Vathers continue to grow their business in West Auckland, they remain committed to their core values: delivering outstanding service, fostering a motivated team, and helping clients create kitchens they love.